Returns & Refunds
Most items can be returned within 30 days of receipt. Alignment protractors, stylus-force gauges, cleaning fluids and all other one-time-use products are not returnable. Custom order, special-order, closeout and discounted products are also not returnable.Custom orders may be subject to a 15% restocking charge. If you simply don’t like what you ordered, you can return it for an exchange or refund, but you are responsible for the original shipping charges as well as the return transit. If you receive a defective product, we will initiate a UPS pick-up or email you a shipping label. Once we receive the return, we’ll send you a replacement. All returns must be accompanied by a return authorization number. Please call us to obtain this number. Items damaged in shipment must be held for inspection by shipper. Failure to hold for inspection may prevent us from being able to replace them.